igmble Platform Privacy Notice
This page describes what we collect when you use igmble and how we keep that data protected. We at igmble take privacy seriously because account security is central to trust. When you download our Android app, log in via iOS browser, or access igmble from desktop, we collect specific information to verify your identity, process payments, settle game outcomes, and detect fraud. We never sell your personal data to third parties. We do not share your name, email, or phone number with marketers or data brokers. All data flows through encrypted connections, and sensitive fields (passwords, payment details) are never stored in plain text.
Our servers may sit outside your jurisdiction, but we apply consistent encryption and access controls regardless of location. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we store transaction records linked to your igmble profile. We retain this data for compliance, dispute resolution, and fraud prevention. You have the right to request access to your stored data and can ask us to correct errors or delete records after account closure, subject to legal retention requirements.
This notice covers what we collect, how we use it, who we share it with, and your rights under our igmble platform.
What data we collect on igmble
We at igmble collect data in stages. During account registration, we ask for your email address, chosen password, full name, date of birth, and a government ID number. We store these fields securely and use them to verify your identity and age. We do not sell this information.
When you log in from your phone or desktop, we log the device type, operating system version, and IP address. This data helps us detect unauthorized access—if your account suddenly logs in from Jakarta one minute and from Medan the next, we flag it as suspicious. We also collect gameplay data: which game categories you access, how long you stay in each session, and how much you stake. We use this data internally to understand user behaviour and prevent problem gambling patterns, but we do not share it with external parties.
Payment data is handled with extra care. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, we receive transaction confirmation from the payment provider. We store the transaction ID, amount, timestamp, and your account reference. We do not store your full bank account number or e-wallet password. Our payment processor (a licensed third-party firm) handles the actual fund transfer; we receive only a confirmation signal that the transfer completed.
How we use your data on igmble
We at igmble use your data for four core purposes: account verification, payment processing, fraud detection, and legal compliance. Account verification means we confirm your identity against your government ID and check your age. Payment processing means we reconcile your deposits with bank and e-wallet confirmations so your igmble balance reflects actual funds. Fraud detection means we scan for patterns like rapid deposits followed by immediate withdrawals, or login attempts from unusual IP addresses. Legal compliance means we retain records in case we receive a court order or law-enforcement request.
We do not use your data for marketing purposes unless you explicitly opt in. We do not send unsolicited promotional emails or SMS messages. We do not sell your email address or phone number to third-party marketing firms. Push notifications on your igmble mobile app are limited to account alerts (withdrawal approved, deposit confirmed, session timeout warning) and only if you enable them in your settings.
- Account verification
- We confirm your identity, age, and jurisdiction eligibility using your government ID and personal data provided during registration on igmble.
- Payment processing
- We match your deposits (via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank VA) to your igmble account and reconcile withdrawal requests with payment providers.
- Fraud detection
- We analyze login patterns, deposit-withdrawal sequences, and device behaviour to protect your account and our platform against unauthorized access or money-laundering.
- Legal compliance
- We retain transaction records and account history to comply with anti-money-laundering regulations, respond to law-enforcement requests, and resolve disputes on igmble.
Data retention and your rights
We at igmble retain your account data as long as your account exists. If you close your account, we retain transaction records and personal data for a minimum of five years to comply with anti-money-laundering regulations. After this period, we delete or anonymize most personal fields, but we keep transaction summaries for accounting purposes. You have the right to request a copy of all data we hold about you on igmble; submit this request through the Help menu in your account dashboard or contact our support team.
You also have the right to request corrections if your stored data contains errors. For example, if your name is misspelled in our system, you can submit a correction request, and we will update it within five business days. You may also request deletion of non-essential data after your account closes, subject to legal retention requirements. We cannot delete KYC documents or transaction records while they are required by law, but we will delete or anonymize other personal data upon your request.
If you believe we have used your data in violation of this policy, contact our support team. We investigate such complaints within 10 business days and respond with findings. If we find a violation, we take corrective action and notify you. You also have the right to lodge a complaint with your local data-protection authority if you believe our practices violate local privacy laws.
Third-party processors and international transfers
We at igmble work with third-party service providers to deliver our platform. Our payment processors (licensed firms handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your transaction details but do not access your gaming data or personal identity information beyond what is needed to settle funds. Our hosting provider (cloud infrastructure company) stores our servers in multiple regions; your data may be replicated across geographic locations for redundancy and disaster recovery. We encrypt data in transit and at rest, so even if a server is accessed, your personal information remains protected.
Our servers and data centres may sit outside Indonesia. We apply the same encryption and access controls regardless of server location. We do not transfer your data to jurisdictions without strong privacy protections. If we use a processor or host outside Indonesia, we ensure a data-processing agreement (DPA) is in place with that provider. This DPA mandates that they apply at least the same security standards we do and that they do not use your data for any purpose beyond what we have authorized.
Cookies and tracking on igmble
When you use igmble via web browser (on desktop or iOS), we use cookies to maintain your session and store preferences (language, notification settings, theme). These are functional cookies—they do not track you across other websites or sell your data to advertisers. If you disable cookies in your browser, you may experience slower login or need to re-enter settings on each visit, but core igmble functionality will continue.
We do not use third-party analytics cookies (such as Google Analytics) on igmble. We track only internal usage metrics within our own systems to understand which game categories are popular or where users encounter bugs. We do not use this data for advertising or share it with marketing firms. Our Android app does not rely on cookies; instead, it uses secure tokens stored on your device to maintain login sessions.
Policy changes and contact
We at igmble may update this privacy notice from time to time as our practices evolve or legal requirements change. If we make material changes (for example, if we begin sharing data with new third parties), we will notify you by email and display a prominent notice on igmble. We recommend reviewing this page periodically to stay informed. If you have questions about how we handle your data, contact our support team through the Help menu in your igmble account or email us directly. We respond to privacy inquiries within five business days.
Our commitment to privacy is fundamental to our igmble platform. We do not sell your data, we do not spam you with marketing messages, and we encrypt all sensitive information. Your trust matters, and we take it seriously.